We believe in the old-fashioned value of excellent customer service
Storybook Blankie, LLC
5930 Royal Lane, #E239
75230 Dallas, TX
Telephone: (214) 884-8764 - office
Visit our FAQs section below.
After choosing your blankie style (small or large), font and color, please attempt to craft your text in 4 lines.
Either 45 characters/spaces per side or 60 characters/spaces per side:
The UPS Store (Royal Lane/ Preston Rd)
A: Because the special part of the gift is the highly-customized story, we have "Storybook Blanket Boxes" for our local (Dallas area) customers that explain the gift, what it is and how the recipient can order once the baby is born. We also include a sample blankie, stitched with a story in this box as a visual - well, because a gift card just wont' do! Please contact us for more information.
A: We recommend you make your selections (blanket material, size, color, thread color, font, wording for each side, and any add-ons) before you start to place your order. It will make the checkout process smoother and will ensure that your order isn't interrupted or discarded due to inactivity while checking out.
A: Visit our Sentiments & Sayings Page for ideas. Our most popular text for a baby gift includes full name, day of week born and birthdate, weight, length, mom, dad and sibling names (if that applies). We suggest you work on your wording before beginning to order (ideally in a program that has spell-check). We know that fitting a sentiment into 45 (for smaller blankets) or 60 characters (remember, that includes spaces, too!) PER SIDE can be a challenge and could take some time. We're here to help! If you'd like one of our writers to help you, contact us with your ideas and we'll be happy to work with you!
Q: May I pay additional to have more than 45/60 letters & spaces per side?
A: Unfortunately, our machine is limited and we're not able to make adjustments to the number of characters /spaces. Our writers are expert wordsmiths and can assist you. Email us with your wording (as close to the 45/60 characters as you're able to get) and they can help.
Q: How long does it take to make a blankie?
A: We promise to make and ship your Blankie within 3-5 business days of receipt of your order. We can make it quicker than that for an additional $25 fee. Add "RUSH Production" to your cart (found under "Add Ons & Extras") to have your blankie "cut in line" and be made right away. For local shoppers (Dallas, TX and surrounding areas), we offer and can arrange for local pick-up (nearby UPS Store) for $6.00.
IMPORTANT: If you realized you've made a mistake, we will accept and make minor type corrections at no charge (1-2 letters, but not fully re-written copy) within 12 hours of order submission (Central Time) if you inadvertently make a mistake. We MUST have this request in writing.
See below for instructions:
1.) Forward your original order confirmation (must come from the person/email who placed the original order)
2.) Include the type correction(s) at the top of the message to firstname.lastname@example.org
3.) Please follow up with a phone call to ensure we received your request - (214) 884-8764.
NOTE: Please know that any changes can cause a delay in the production or shipment of your order.
A: Our are made locally in the Dallas/Ft. Worth area. Fabrics are carefully selected and must meet certain quality and care standards. Occasionally, our product lines may change due to what is available.
A: Retail pricing for monogramming or embroidery is typically calculated per 1,000 stitches and the rate can range anywhere between $1.25 and $1.50 per 1,000 stitches. The number of stitches depends on the size and style of font selected. Our pricing model is simple and we include the cost of embroidery in our blankie price. The price you see listed INCLUDES either 45 (for our small "lovie" sizes) or 60 (for our larger blankies) characters/spaces per side.