Policies & Legal Stuff
Shipping PolicyWe want to make ordering and receiving your merchandise as seamless as possible. These shipping guidelines should answer questions about our shipping policy and methods.
WHEN we ship: We ship each business day - Monday through Friday and are closed for all nationally published holidays (and others as designated on our site). Pre-embroidered, in-stock items ordered prior to 1 pm CST, Monday through Friday will ship the same day or be ready for same-day local pick up after 4 pm CST (UPS Store @ Preston/Royal). Orders for pre-embroidered (non-customized items) placed after 1 pm CST M-F will ship the next business day.
HOW we ship:
We use the United States Postal Service as our shipping provider. We use Priority Mail and Priority Mail Express exclusively as our mode of shipping. These delivery services are tracked, covered up to $200 per package, deliver to a P.O. Box and deliver on Saturdays for no additional charge.
Because our blankies are personalized and made-to-order, unfortunately, we do not accept returns. If you receive an item that is incorrect, damaged or defective, please notify us no later than 2 weeks after receipt.
What information does GoTellItOnTheBlankie.com collect?
When you shop with us (or visit our social channels), we may collect personal Information such as your name, mailing address, telephone number, and e-mail address. We may also collect personal preferences regarding the type of products you are interested in, or other information about your shopping preferences and patterns. In order to make a purchase from GoTellItOnTheBlankie.com, we will also collect credit card or similar financial information to complete your purchase (and therefore expect users to be at or over 18 years of age). Other info may include your internet protocol address or information about the browser that you are using. We may also use technical tools to facilitate statistical analysis of how our website is used. By itself, this technical information does not identify you individually and is used for the sole purpose of improving our site.
How do we use your information?
We do not sell or share your personal information to any third party. We also provide your payment information to third party payment processing companies (such as credit card processors). The privacy policies of these third parties will govern the use of your personal information after such transfers. We rely on standard industry practices to protect the security and confidentiality of your personal information, including your credit card or other payment information. These industry practices may include encryption and secure internet protocols. We make every effort to ensure that the personal information shared with GoTellItOnTheBlankie.com remains secure and confidential.